Warranty & Guarantee
At The Trading Card Post, we are committed to providing authentic trading card hobby boxes and collectible products along with dependable customer service. This Warranty & Guarantee Policy explains what we stand behind and what is not covered.
Our Product Guarantee
We are committed to supplying genuine trading card hobby boxes and collectible products.
We take reasonable care to ensure that orders are accurately packed and shipped in good condition.
If you receive the wrong item, a product that arrives damaged during transit, or an item with a manufacturing defect that is present upon delivery, please contact us so we can review your request and work toward an appropriate resolution.
Authenticity
We guarantee that the products sold by The Trading Card Post are genuine products obtained through legitimate distribution channels.
Shipping Damage
If your order arrives damaged, please contact us within 7 days of delivery.
To help us evaluate your request, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Clear photographs of the shipping package
After reviewing your claim, we may offer a replacement, exchange, or refund when appropriate.
Manufacturing Defects
If you believe a product has a manufacturing defect when it arrives, please contact us promptly.
Each claim is reviewed individually. Depending on the circumstances, we may request photographs or additional information before determining the appropriate resolution.
What Is Not Covered
This Warranty & Guarantee does not cover:
- Normal wear and tear after delivery
- Damage caused by misuse, accidents, improper storage, or unauthorized modifications
- Cosmetic imperfections that do not affect the intended use of the product
- Manufacturer packaging variations
- Customer remorse after opening sealed products
- Opened hobby boxes, opened trading card packs, or individual cards unless they arrived damaged or incorrect
Collectible Product Disclaimer
Trading card hobby boxes and sealed products contain randomly inserted cards determined solely by the manufacturer.
Because the contents are random:
- We cannot guarantee specific cards, rarities, autographs, memorabilia cards, or pull rates.
- We cannot guarantee the market value or future value of any collectible product.
- Product images are for illustrative purposes and may differ slightly from the final packaging or promotional materials supplied by the manufacturer.
Limited Warranty
Except where required by applicable law, The Trading Card Post does not provide any additional express or implied warranties beyond those offered by the original manufacturer, if applicable.
Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.
Returns and Refunds
Eligible returns are accepted within 30 days of delivery in accordance with our Return & Refund Policy.
Approved refunds are generally processed within 3–5 business days after the returned item has been received and inspected.
Please refer to our Return & Refund Policy for complete details and eligibility requirements.
How to Submit a Warranty Request
If you believe your product qualifies under this policy, please contact our customer support team with:
- Your order number
- Your full name
- A detailed description of the issue
- Photographs of the product (if applicable)
- Photographs of the packaging (if applicable)
Our team will review your request and respond as quickly as possible.
Contact Us
If you have any questions regarding this Warranty & Guarantee Policy, please contact us.
The Trading Card Post
Email: contactsupport@tradingcardpost.shop
Phone: +1 (541) 613-1097
Address:
211 Pine St Ste C
Rogue River, OR 97537
United States
Thank you for choosing The Trading Card Post. We appreciate your trust and are committed to providing quality products and responsive customer support.