Frequently Asked Questions (FAQs)
Welcome to the The Trading Card Post FAQ page. Here you’ll find answers to some of the most common questions about ordering, shipping, returns, and our products.
If you don’t find the information you’re looking for, please contact our customer support team—we’re always happy to help.
Orders
How do I place an order?
Simply browse our collection, add your desired products to your cart, proceed to checkout, enter your shipping and payment information, and complete your purchase. You will receive an order confirmation email shortly after your order is placed.
Can I change or cancel my order?
If your order has not yet entered processing, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.
Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.
Will I receive an order confirmation?
Yes. After your order is successfully placed, you will receive an order confirmation email. Once your order ships, you’ll receive a second email containing your shipping confirmation and tracking information (when available).
Shipping
How long does order processing take?
Orders are typically processed within 1–3 business days after payment has been successfully authorized.
How long does shipping take?
Standard delivery within the United States is generally 3–5 business days after your order has been shipped.
Please note that delivery times are estimates and may vary due to carrier delays, holidays, weather conditions, or other circumstances beyond our control.
Do you provide tracking information?
Yes. Once your order ships, you’ll receive a tracking number by email (when available).
Tracking information may take up to 24 hours to become active.
Do you ship outside the United States?
At this time, The Trading Card Post ships only to addresses within the United States.
Products
Are your products authentic?
Yes. We offer genuine trading card hobby boxes and collectible products sourced through legitimate distribution channels.
Will the item I receive look exactly like the product photo?
Product images are provided for illustration purposes. Packaging, artwork, promotional materials, or manufacturer details may occasionally vary between production runs.
Do you sell pre-order items?
Yes. Selected products may be offered as pre-orders.
If a product is available for pre-order, the product page will clearly indicate this along with any available estimated release or shipping information.
Returns & Refunds
What is your return policy?
We accept eligible returns within 30 days of delivery.
Returned items must meet the conditions described in our Return & Refund Policy.
How long do refunds take?
Once your returned item has been received and inspected, approved refunds are typically processed within 3–5 business days to your original payment method.
Can opened hobby boxes or trading card packs be returned?
Generally, no.
Because of the collectible nature of these products, opened hobby boxes, opened trading card packs, and similar items cannot be returned unless they arrive damaged, defective, or you receive the wrong item.
Payments
Is my payment information secure?
Yes. Payments are processed through secure third-party payment providers using industry-standard encryption.
We do not store your complete payment card information.
What payment methods do you accept?
We accept the payment methods displayed during checkout. Available payment options may vary depending on your location and device.
Customer Support
How can I contact customer support?
You can reach us using the contact information below.
Email: contactsupport@tradingcardpost.shop
Phone: +1 (541) 613-1097
How quickly will I receive a response?
We strive to respond to all customer inquiries within 1 business day. During busy periods, response times may be slightly longer.
Didn’t Find Your Answer?
If your question isn’t answered here, we’d be happy to assist you.
The Trading Card Post
Email: contactsupport@tradingcardpost.shop
Phone: +1 (541) 613-1097
Address:
211 Pine St Ste C
Rogue River, OR 97537
United States
Thank you for choosing The Trading Card Post. We appreciate your business and look forward to providing you with a reliable and enjoyable shopping experience.